Privacy Policy — How jeetba Protects Your Personal Data

1. Personal Data We Collect

1.1 jeetba collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from trusted third-party verification and payment service providers. The categories of personal data we collect include:

1.2 jeetba does not knowingly collect personal data from individuals under the age of 21. If jeetba becomes aware that a person under 21 has provided personal data, that data will be deleted promptly and the associated account will be permanently closed.

1.3 You are not obligated to provide personal data to jeetba; however, failure to provide required identity or payment data will prevent jeetba from delivering the gaming service, processing transactions, or verifying your account.

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2. How We Use Your Personal Data

2.1 jeetba processes personal data only where a lawful basis exists. The primary purposes for which jeetba uses your personal data are:

• To create, maintain, and administer your jeetba player account.
• To verify your identity and age (21+) in accordance with responsible gaming obligations.
• To process deposits and withdrawals in BDT through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• To detect and prevent fraud, bonus abuse, money laundering, and other prohibited activities.
• To provide customer support and respond to queries, complaints, and disputes.
• To personalise your gaming experience, including surfacing relevant game recommendations and promotional offers.
• To send service communications including account notifications, security alerts, and policy update notices.
• To comply with applicable legal and regulatory obligations.
• To conduct internal analytics that inform product improvements and platform optimisation.

2.2 Where jeetba wishes to send you marketing communications (promotional offers, bonus announcements, seasonal campaigns tied to events such as Eid, Pohela Boishakh, or IPL and BPL cricket seasons), we will do so only where you have provided consent or where a legitimate interest exists. You may opt out of marketing communications at any time by contacting jeetba support.

2.3 jeetba does not make fully automated decisions that produce significant legal effects concerning you solely on the basis of automated processing, without human review.

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3. Cookies and Tracking Technologies

3.1 jeetba uses cookies and similar technologies (local storage, session storage, pixel tags) to operate the platform, maintain your login session, remember your preferences, and collect aggregated analytics about how players interact with jeetba.ws.

3.2 The categories of cookies used on jeetba.ws are:

• Strictly Necessary Cookies: Required for core platform functionality including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your language and display preferences, and store your responsible gaming settings between sessions.
• Analytics Cookies: Collect anonymised data about page visits, session duration, and feature usage to help jeetba improve the platform. No personally identifiable information is included in analytics data.

3.3 You may configure your browser to reject or delete cookies; however, disabling strictly necessary cookies will impair your ability to log in and use the jeetba platform.

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4. Data Sharing and Third-Party Processors

4.1 jeetba shares personal data with third parties only in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) receive the minimum data necessary to authenticate and complete your financial transactions. These providers operate under their own privacy policies and are independently responsible for data they collect during payment processing.
• Identity Verification Providers: Third-party Know Your Customer (KYC) and age verification service providers may receive identity documents and biometric data where enhanced verification is required.
• Game Content Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a player session token and anonymised player identifier to initialise game sessions. No financial data or full identity data is shared with game studios.
• Legal and Regulatory Authorities: jeetba may disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required by applicable law or in response to a valid legal process.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of jeetba's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

4.2 All third-party data processors engaged by jeetba are subject to written data processing agreements that require them to process personal data only for the specified purpose, maintain appropriate security measures, and not further disclose data without jeetba's authorisation.

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5. Data Retention

5.1 jeetba retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or regulation.

5.2 The following general retention guidelines apply:

• Account data and transaction records are retained for a minimum of five years following account closure, in accordance with standard financial record-keeping practice.
• Identity verification documents are retained for a minimum of five years after the end of the business relationship.
• Customer support communications are retained for two years from the date of last contact.
• Technical and session data collected via cookies and server logs is retained for up to twelve months.
• Marketing consent records are retained for the duration of the customer relationship plus two years.

5.3 When personal data is no longer required and the applicable retention period has expired, jeetba will securely delete or anonymise that data so that it can no longer be associated with any individual.

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6. Your Data Rights

6.1 As a jeetba player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact jeetba support with your full name and registered account details:

• Right of Access: You may request a copy of the personal data jeetba holds about you, including the categories of data, the purposes of processing, and any third parties with whom it has been shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by jeetba.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jeetba's legal retention obligations.
• Right to Restriction: You may request that jeetba restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
• Right to Complain: If you believe jeetba has mishandled your personal data, you have the right to raise a complaint directly with jeetba support and to pursue any other remedies available to you under applicable law.

6.2 jeetba will respond to all data rights requests within ten business days of receipt. Where a request is complex or numerous, jeetba may extend this period by a further ten business days and will notify you accordingly.

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7. Data Security Measures

7.1 jeetba implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and jeetba servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• One-way password hashing using industry-standard algorithms; jeetba staff cannot retrieve your plaintext password.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Intrusion detection systems and real-time monitoring for anomalous activity.
• Incident response procedures to detect, contain, and notify players of any data breach that materially affects their personal data.

7.2 While jeetba takes these measures seriously, no internet-based service can guarantee absolute security. You play a role in your own data security by maintaining strong, unique passwords for your jeetba account and by notifying jeetba immediately at [email protected] if you suspect unauthorised access to your account.

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8. Players Under 21

8.1 jeetba's platform is strictly intended for adults aged 21 and above. jeetba does not knowingly collect, process, or retain personal data from any individual under the age of 21. If you are under 21, you must not register an account, deposit funds, or engage in any gambling activity on jeetba.ws.

8.2 If jeetba discovers or is notified that a player is under the age of 21, jeetba will immediately suspend the relevant account, void any associated transactions and balances, and permanently delete the personal data associated with that account as soon as legally permissible.

8.3 Parents and guardians who believe a minor in their care has accessed the jeetba platform should contact jeetba support without delay at [email protected].

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9. Changes to This Privacy Policy

9.1 jeetba reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

9.2 Where a change is material — for example, a change in the categories of data collected, a new third-party processor, or a change in the purpose of processing — jeetba will make reasonable efforts to notify registered players via their registered email address or via a prominent notice on jeetba.ws.

9.3 Your continued use of the jeetba platform after a Privacy Policy update constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must stop using the platform and may request account closure by contacting jeetba support.

9.4 For any privacy-related questions, data access requests, or concerns, contact jeetba at: [email protected]. All communications regarding privacy should be sent in writing and will be handled in accordance with the timelines described in Section 6 above.

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